Effective Date: July 6, 2026
RoadServe (“Company”, “we”, “our”, or “us”), operated by Risegrit Automobile Services Pvt. Ltd., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (https://roadserve.in) and our services.
1. Who We Are
Our website address is: https://roadserve.in
RoadServe is operated by Risegrit Automobile Services Pvt. Ltd.
2. Information We Collect
We may collect the following information:
Personal Information
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Name
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Mobile Number
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Email Address
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Vehicle Details
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Address (where applicable)
Automatically Collected Information
When you visit our website, we may automatically collect:
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IP Address
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Browser type and version
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Device information
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Pages visited
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Date and time of access
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Cookies and similar technologies
3. Comments
When visitors leave comments on our website, we collect the information shown in the comments form, along with the visitor’s IP address and browser user agent to help detect spam.
If you use the Gravatar service, an anonymized hash of your email address may be sent to Gravatar to determine whether you are using their service. After your comment is approved, your profile picture may become publicly visible alongside your comment.
Gravatar Privacy Policy:
https://automattic.com/privacy/
4. Media Uploads
If you upload images to our website, please avoid uploading images containing embedded location data (EXIF GPS). Visitors may be able to download and extract such location information.
5. Cookies
We use cookies to improve your browsing experience.
Cookies may be used to:
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Remember your login details
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Save your preferences
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Improve website performance
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Enable secure login sessions
If you leave a comment, you may choose to save your name, email address, and website in cookies for your convenience. These cookies remain for one year.
Temporary cookies may also be created to determine whether your browser accepts cookies. Login cookies generally last for two days, while “Remember Me” functionality may remain active for up to two weeks.
6. Embedded Content
Pages on this website may include embedded content such as videos, maps, images, or articles from third-party websites.
Embedded content behaves exactly as if you visited the third-party website directly. These websites may collect your information, use cookies, and monitor your interaction according to their own privacy policies.
7. How We Use Your Information
We use your information to:
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Provide roadside assistance services
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Manage memberships
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Respond to customer support requests
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Process service requests
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Improve our website and services
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Send important service updates
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Comply with legal obligations
We do not sell your personal information.
8. Sharing of Information
We may share your information only with:
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Authorized service partners
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Payment service providers
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Government authorities where legally required
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Technology vendors supporting our services
If you request a password reset, your IP address may be included in the reset email.
9. Data Retention
We retain personal information only as long as necessary.
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Comments and related metadata may be stored indefinitely.
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Registered users may view, edit, or update their profile information at any time (except username changes where applicable).
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Legal, taxation, accounting, and compliance records may be retained for the period required under applicable Indian laws.
10. Your Rights
You may request to:
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Access your personal information
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Correct inaccurate information
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Update your information
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Delete your account
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Receive a copy of your personal data (where applicable)
Certain records may continue to be retained if required by law.
11. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
12. Where Your Data Is Processed
Visitor comments may be processed through automated spam detection services.
Some third-party service providers may process data outside India while maintaining appropriate security safeguards.
13. Children’s Privacy
Our services are not intended for individuals under the age of 18 years. We do not knowingly collect personal information from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised effective date.
15. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
RoadServe (Risegrit Automobile Services Pvt. Ltd.)
Email: [email protected]
Grievance Officer: [email protected]
Helpline: 18003093431
Website: https://roadserve.in
